We offer replacements only for products that arrive damaged during shipping.

Important: To be eligible for a replacement, you must record a video while unboxing your order showing the packaging and the damaged item(s). This helps us process your replacement request quickly and improve our packaging methods.

How do I request a replacement for damaged items?

1. Record an unboxing video showing the outer packaging and the damaged candle
2. Contact us immediately at support@ignaura.com with your order number and the video
3. Our team will review your request within 24-48 hours
4. Once approved, we'll process your replacement at no additional cost

Due to the handcrafted nature of our candles and hygiene considerations,we do not accept returns for change of mind, scent preferences, or other non-damage related reasons.Please review product descriptions and scent profiles carefully before ordering.

If you receive an incorrect item due to our error, please contact us with an unboxing video, and we'll arrange a replacement immediately.

We offer two shipping options:

• Standard shipping: 4-5 business days
• Express shipping: 3-4 business days

All orders are processed within 24-48 hours of confirmation.

Your candles are carefully packed in custom 20×15×10cm protective mailer boxes with eco-friendly cushioning materials to ensure safe delivery. Each package is gift-ready and includes care instructions.

Absolutely! Our designer candles are delicate works of art, so we use specialized protective packaging to ensure they arrive in perfect condition. If any item arrives damaged, please contact us immediately for a replacement.